Property Damage

Homes, Mailbox, Lawns, Carports

• Get to a Safe Location.
• Complete the Incident Form ONLINE
• Submit Pictures of the Scene (**insert into the Incident Form)
• Submit Picture of the Damaged Property (**insert into the Incident Form)
• Submit Pictures of the Damage to the VAN (**insert into the Incident Form)
• Call the "800" Driver's support Line inside the device from the "help/?" Icon
• State that you are reporting damage of customer property

**The form allows access to the camera on the device. The driver can take pictures as they are completing the form

Animal Attack

Call 911 for Animal Control

• Get to a safe place
• Call an ambulance if you are injured
• Write down the address and homeowners name from the package
• Submit the incident report
• Take Pictures (inside the form) of any body damage
• Contact 911 (let the officer know that you were attacked by an animal
• Take a Picture of the Animal
• Contact the JKGL Dispatch Line from the Device
• Complete the Company Incident from the link below

Vehicle Stuck

"Don't get Towed, Stay on the Road"

• Check to make sure it is safe to exit the vehicle
• Complete the Company incident form below
• Add the Customer's Name and Address to the Form
• Take a wide-angle picture of the form
• Take a picture of the Van tires. (Step back so that we can assess the need)
• After we are recovered/moved back onto solid ground. Call the "800 / Help?" Icon inside the Flex App, report property damage
• If the JKGL Dispatch On Duty has not called you, then call to follow-up on the accident report