Incidents

Property Damage

Homes, Mailbox, Lawns, Carports


  • Get to a Safe Location.
  • Complete the Incident Form ONLINE
  • Submit Pictures of the Scene (**insert into the Incident Form)
  • Submit Picture of the Damaged Property (**insert into the Incident Form)
  • Submit Pictures of the Damage to the VAN (**insert into the Incident Form)
  • Call the "800" Driver's support Line inside the device from the "help/?" Icon
  • State that you are reporting damage of customer property


**The form allows access to the camera on the device. The driver can take pictures as they are completing the form



Fill Out Incident Report

Animal Attack

Call 911 for Animal Control


  • Get to a safe place
  • Call an ambulance if you are injured
  • Write down the address and homeowners name from the package
  • Submit the incident report
  • Take Pictures (inside the form) of any body damage
  • Contact 911 (let the officer know that you were attacked by an animal
  • Take a Picture of the Animal
  • Contact the JKGL Dispatch Line from the Device
  • Complete the Company Incident from the link below



Fill Out Incident Report

Vehicle Stuck

"Don't get Towed, Stay on the Road"


  • Check to make sure it is safe to exit the vehicle
  • Complete the Company incident form below
  • Add the Customer's Name and Address to the Form
  • Take a wide-angle picture of the form
  • Take a picture of the Van tires. (Step back so that we can assess the need)
  • After we are recovered/moved back onto solid ground. Call the "800 / Help?" Icon inside the Flex App, report property damage
  • If the JKGL Dispatch On Duty has not called you, then call to follow-up on the accident report



Fill Out Incident Report
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